1. Don’t tell me I requested something when I didn’t.
When I signed up for U-verse, this apparently required the unbundling of my mobile bill from my other AT&T bills. They didn’t tell me this. Instead, they sent me a card telling me that I’d requested it.
Note that it isn’t that the mobile bill cannot be bundled with the U-verse services. They’ve now re-bundled it for me.
1a. You should’ve told me up-front. 1b. You should have not told me I requested it when I didn’t. 1c. OK, this may sound crazy, but maybe you should just not require the unbundling in the first place.
2. If the billing address and/or account number changes...I don’t know...maybe...tell me!
Oh, and 3. Date your correspondence.